NATION VACATION FAQ
What is a Nation Vacation?
A Nation Vacation is a curated group trip built for fans. We handle the key travel and group logistics so you can focus on hockey, exploring the destination, and enjoying the experience with fellow Nation fans.
Who handles the travel arrangements?
Our travel partner, Expedia Land and Cruises North East Edmonton, handles the travel booking and support for your trip. Their team can assist with flights, hotels, transportation, travel insurance, excursions, and other travel needs.
Why Expedia Land and Cruises North East Edmonton?
They are experienced travel professionals with access to a wide range of flights, hotels, vacation packages, cruises, tours, and travel services. Their team works with us to help make your Nation Vacation as seamless as possible.
What does my Nation Vacation include?
Your package will vary by trip, but may include accommodations, flights or transportation, game tickets, group transportation, exclusive Nation events, and other curated experiences. Check your specific trip for full inclusions.
Do I have to plan everything myself?
No! That's the point of a Nation Vacation. Key travel and group logistics are organized for you, so you can spend less time coordinating and more time enjoying the trip.
What are the flight times and which hotel are we staying at?
We know flight timing and hotel details can be important when planning your trip!
Nation Vacations trips are sold as a complete hosted experience, with flights, accommodations, game tickets, transfers and additional Nation experiences packaged together for the group.
Exact flight times and hotel details will be shared with registered travellers as part of their confirmed itinerary. Because travel schedules can shift before departure, we avoid publishing exact details too far in advance so we can make sure we’re providing the most accurate information possible.
If you’re wondering whether the flight is expected to depart in the morning, afternoon or evening, we’re happy to provide a general travel window whenever possible.
And if you have a specific travel, accessibility or accommodation requirement that could impact your ability to book, please reach out we’re always happy to help!
What if I need to change my flight, seat, baggage or other travel details?
For any travel-related changes or questions, please contact the assigned travel agent for your trip. This includes seat selections, additional baggage, flight changes, extended stays, travel insurance, and other booking requests.
How do I contact my travel agent?
Your assigned travel agent and their contact information will be provided with your trip information. If you need help getting in touch with them, contact us at Nation-experiences@bettercollective.com.
What are the deposit terms?
Your deposit secures your booking and is applied toward your final trip balance. Deposits are generally non-refundable for voluntary cancellations, except where required by law. If TNN cancels the trip, your deposit will be refunded.
Can I change my room occupancy?
Deposits may be moved to another occupancy type if inventory is available. Any applicable price difference must be paid.
Can I transfer my booking to someone else?
Deposits and bookings cannot be transferred to another person without prior written approval.
Can the itinerary change?
Yes. Tour prices, itineraries, schedules and included components are subject to change. Any changes will be communicated to travellers as applicable.
Can I extend my trip?
Extended stays may be available through Expedia Land and Cruises North East Edmonton. Contact your assigned travel agent to discuss options and pricing.
Who do I contact if I have a question?
For travel-specific questions or changes, please contact your assigned travel agent first.
For questions about the Nation Vacation, group experience or help connecting with your travel agent, contact: